This role emerged from splitting a previous hybrid Director IT role into two focused positions. This split is done to distribute the workload, ensuring that neither high-level strategic planning nor complex technical execution is compromised by competing priorities. Whilst a Director IT handles leadership and strategy, you'll concentrate on technical architecture, hands-on implementation, and driving our infrastructure evolution. You'll work with an eight-person IT team, serving as technical mentor and lead implementer.

You'll shape how we run backend services, network infrastructure, servers, virtual environments, and cloud platforms. This includes both internal systems that enable our 200-person company and the infrastructure supporting our customer-facing services. Your work directly impacts how effectively we deliver monitoring solutions to tens of thousands of users globally.

Key Responsibilities:

Infrastructure Architecture & Implementation

• Design and build scalable, resilient infrastructure for internal and customer-facing services

• Lead migration and modernisation of legacy systems to cloud-native architectures

• Implement infrastructure-as-code across all environments

• Architect hybrid cloud solutions balancing performance, cost, and reliability

• Make technical decisions on tooling, platforms, and architectural patterns

Automation & DevOps

• Drive automation of infrastructure provisioning, configuration, and deployment

• Build CI/CD pipelines for infrastructure and internal services

• Implement monitoring, logging, and observability across all systems

• Create self-service capabilities that empower teams whilst maintaining standards

• Reduce manual operational overhead through intelligent automation

Platform Services

• Own backend services including compute, storage, networking, and databases

• Manage virtual and container orchestration platforms

• Implement and maintain cloud infrastructure (AWS, Azure, GCP)

• Ensure high availability and disaster recovery capabilities

• Optimise infrastructure performance and cost efficiency

Security & Compliance Implementation

• Implement technical controls from the Information Security roadmap

• Build secure-by-default infrastructure and deployment patterns

• Manage identity, access management, and secrets handling

• Execute hardening, patching, and vulnerability management

• Implement compliance requirements at the infrastructure layer

Technical Leadership

• Serve as technical mentor and knowledge resource for IT team

• Guide engineers on best practices, patterns, and approaches

• Conduct technical reviews and provide constructive feedback

• Document architectural decisions, runbooks, and procedures

• Collaborate with Director IT on technical roadmap and priorities

Vendor & Technology Evaluation

• Research and evaluate emerging technologies and platforms

• Conduct proof-of-concepts for new tools and approaches

• Build business cases for technical investments

• Manage relationships with infrastructure vendors and service providers