Your mission

We are currently embarking on an exciting journey to launch a new SaaS product designed to let our customers focus on monitoring and let us take care of the rest. Providing our customers with a much faster time to value and thereby, allowing Checkmk to enter new markets:

• You will be crucial in shaping the operations structure, processes and support of our new Checkmk SaaS product. 
• Develop and implement comprehensive support processes so that we can ensure customer satisfaction and provide support to our customers globally. 
• Work closely with our team of highly skilled Site Reliability Engineers (SRE) to enhance their organizational structure and streamline operational processes.
• Act as the bridge between the SRE and support team, and stakeholders ensuring clear communication and reporting on support and operational KPIs.
• Drive initiatives to continuously improve our support and operations processes.
• Converting identified improvements and requirements into concepts and tickets. 
• Taking ownership of scrum ceremonies of the SRE team.

Your profile

• Proven experience in project management and/or operating a SaaS product.
• Good understanding of SRE practices and how they affect operations and the availability of a SaaS product.
• Experienced in leading projects across multiple locations and with people with diverse cultural backgrounds.
• Highly organized and result-oriented mindset with a strong focus on delivering high-quality products on time
• Excellent communication skills and capable of working effectively with cross-functional teams.
• Have a user-centered mindset, not shying away to identify and verify needs and pain points in direct collaboration with customers. 
• Experience as a Product Owner or Requirement Engineer is a plus.
• Excellent communication skills in English, with the ability to effectively collaborate and influence cross-functional teams. German is a big plus!

Why us?

• The chance to make a decisive impact and shape the future of a dynamic, fast growing tech company while growing with your tasks and responsibilities
• Flexible and family-friendly working conditions in a stable environment
• A agile team that embodies autonomy and fast decision making within flat hierarchies
• A unique corporate culture where we emphasize equity, diversity and inclusion
• A wide range of education and training opportunities
• Fully remote work or high flexibility between mobile work and an office in one of the most beautiful, central district of Munich
• An attractive salary
• Regular onsite events of all sorts (Checkmk Conference, Conference After Party, Company Outings, Team events and more) in a familiar atmosphere

 
Interested? Then contact us now!
You can get insights about working@checkmk at: www.kununu.com/de/checkmk

About us

We are the creators of Checkmk, a leading hybrid IT monitoring software for both cloud-native and traditional infrastructures and applications. Checkmk is available as an open-source and commercial edition. We are a strong team of software developers and DevOps, open-source enthusiasts and nerds who are passionate about helping small and large companies run their complex IT infrastructures reliably. Over the last four years we have grown from 20 to over 150 employees to support our customer growth in Europe, the US and beyond. Our colleagues currently work from Munich, Germany, Italy, Austria, Spain, Poland and the US.

We are a dynamic, fast growing and easy-going company where positive collaboration is very important. We are more than just colleagues; we have a strong team and a great customer community. For us, high autonomy and flat hierarchies are not just words on paper, but everyday life. With us you don’t work as one of hundreds or on purely theoretical questions but have an immediate positive influence.

With our product, we make the lives of thousands of administrators easier and help them in coping with the increasing complexity of IT. Our customers love our product and your work helps to keep it that way!